FAQ
Frequently Asked Questions
Orders & Shipping
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you’ll receive a confirmation email with tracking details.
How long does shipping take?
Standard USPS Media Mail shipping within the U.S. takes about 2-8 business days. International orders may take longer depending on customs and location.
Returns & Exchanges
What is your return policy?
We accept returns for a full refund or exchange. Items must be unused and in their original plastic packaging.
How do I start a return?
Email us at team@findyourpashy.com with your order number and reason for return, and we’ll send you instructions.
Are returns free?
Return shipping is free. Please contact us for more information.
Payments & Orders
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Shopify Pay.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, email us at team@findyourpashy.com as soon as possible and we’ll do our best to help.
Other Questions
Do you offer gift cards?
Not yet, but we're working on it!
How can I contact you?
Email us anytime at team@findyourpashy.com and we’ll get back to you as soon as possible.